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The BCMP is here to help you manage your healthcare.
Toll-Free Phone: 1-833-921-1899 (8 a.m. – 5 p.m. ET)
TTY Phone: Dial 711 and ask to dial 1-833-921-1899
Find Your Regional Beneficiary and Family Centered Care
Quality Improvement Organization (BFCC QIO) here

The BCMP gathers resources that providers may utilize to promote patient/family engagement in care management. The BCMP can also facilitate an introduction to network partners. The following links are examples of care management resources that the BCMP has gathered for provider use.

Alcohol Abuse

Alzheimer’s Disease

Arrhythmias and Pacemakers

Coronavirus Disease 2019 (COVID-19)

Health Literacy

Shared Decision Making

Training Programs

The Centers for Medicare and Medicaid Services (CMS) is a leader in promoting beneficiary/family activation and empowerment. This is evident in the CMS Person and Family Engagement (PFE) Strategy. The CMS PFE Strategic Plan lists four PFE strategy goals:

  1. Actively encourage person and family engagement along the continuum of care within the broader context of health and well-being, and in the communities in which they live. This will exceed the traditional boundaries of setting-specific care, and will identify opportunities to bridge and forge partnerships among providers, persons, and community resources.
  2. Promote tools and strategies that reflect person and/or family values and preferences and enable them to actively engage in directing and self-managing their care.
  3. Create an environment where persons and their families work in partnership with their healthcare providers to develop their health and wellness goals informed by sound evidence and aligned with their values and preferences.
  4. Improve experience and outcomes of care for persons, caregivers, and families by developing criteria for identifying person and family engagement best practices and techniques in the field from CMS programs, measurements, models, and initiatives, that are most ready for widespread scaling and integration across the country.

The BCMP gathers resources, such as the links below, that providers may utilize to promote beneficiary and family empowerment.


Self-Management Support