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The BCMP is here to help you manage your healthcare.
Toll-Free Phone: 1-833-921-1899 (8 a.m. – 5 p.m. ET)
TTY Phone: Dial 711 and ask to dial 1-833-921-1899
Find Your Regional Beneficiary and Family Centered Care
Quality Improvement Organization (BFCC QIO) here

"Person and family engagement goes beyond informed consent. It is about proactive communication and partnered decision making between healthcare providers and patients, families, and caregivers. It is about building a care relationship that is based on trust and inclusion of individual values and beliefs." (CMS Person & Family Engagement Strategy – Sharing with our Partners)

The coordinators and nurses on our Beneficiary Care Management Team are available to support you when speaking with your healthcare provider about discharge planning, care coordination, and healthcare navigation needs. We provide resources and tools to help you learn about your illness and clearly discuss your medical needs, values, and beliefs. The following links provide examples of resources and tools that the BCMP provides.

Alzheimer’s Disease

Atrial Fibrillation

Coronavirus Disease 2019 (COVID-19)


Discharge Planning

Healthcare Coverage, Assistance, and Resources


Medical Appointments


Speaking with your doctor about your healthcare can be difficult. These are just a few of the resources the BCMP can share to help guide you on the best ways to talk with your doctor about your healthcare needs.

Alzheimer’s Disease

Medical Appointments

Medication Management

The BCMP has identified resources that can help keep you safer and healthier! The following links are some examples of how the BCMP can help you help yourself stay healthy.

Fall Prevention

Medication Management