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The BCMP is here to help you manage your healthcare.
Toll-Free Phone: 1-833-921-1899 (8 a.m. – 5 p.m. ET)
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Find Your Regional Beneficiary and Family Centered Care
Quality Improvement Organization (BFCC QIO) here

The BCMP gathers resources that providers may utilize to promote patient/family engagement in care management. The BCMP can also facilitate an introduction to network partners. The following are examples of care management resources that the BCMP has gathered for provider use.

The National Institute of Health National Institute on Alcohol Abuse and Alcoholism (NIAAA) has developed the NIAAA Alcohol Treatment Navigator website to help search for effective alcohol treatment. Healthcare providers can use the website to support their patients and families in becoming informed consumers of alcohol treatment services. Click here to connect to the website.

The Alzheimer’s Association offers an interactive tool to help caregivers map out a personalized action plan to care for their loved one with Alzheimer’s disease. The Alzheimer’s Navigator tool may be accessed here.

An emergency wallet card from the American Heart Association may be printed by the healthcare provider and given to patients that have undergone pacemaker insertion or battery change. Download the card here. A similar emergency card from the American Heart Association is available for patients that have an implanted cardioverter defibrillator (ICD). The ICD card is available here.

Trump Administration Encourages Reopening of Healthcare Facilities

New recommendations provide guidance to health systems and patients as COVID-19 cases decline

The Centers for Medicare & Medicaid Services (CMS) issued Phase 1 recommendations to safely resume in-person care in areas with low incidence or relatively low and stable incidence of COVID-19 cases. CMS is also providing more information as healthcare systems, providers, and facilities further expand in-person care delivery. Recommendations cover a range of topics to ensure patient and clinician safety, including facility considerations, testing and sanitation protocols, personal protective equipment and supplies, and workforce availability. As with Phase 1 recommendations, decisions to reopen should be consistent with federal, state, and local orders, CDC guidance, and in collaboration with state and local public health authorities.

The recommendations on re-opening facilities can be found here.

New From Coverage to Care Resources on COVID-19

The Centers for Medicare & Medicaid Services’ (CMS’) From Coverage to Care (C2C) initiative has released two new resources focused on coronavirus and health coverage. View the resources below:

Coronavirus and Your Health Coverage: Get the Basics here.

Stay Safe: Getting the Care You Need, at Home here.

Letter From CMS Administrator to Nursing Home Workers

Today, the Centers for Medicare & Medicaid Services (CMS) Administrator Seema Verma penned a letter to nursing home management and staff. Administrator Verma shared her gratitude for the unwavering dedication and commitment of nursing home management and staff in keeping residents safe and for continuing to compassionately care for those who rely on them during this unprecedented time. The letter also provides links to previously shared infection control resources.

Click here to view the letter.

Health Affairs Blog: What CMS’s Response to COVID-19 Means for Front Line Clinicians

Health Affairs recently featured a blog post about what the recent CMS policy changes, including an unprecedented number of health system waivers and flexibilities, mean for health care professionals on the front lines. The blog was written by Michael J. Lipp, MD, Chief Medical Officer for the CMS Center for Medicare & Medicaid Innovation, and Shari M. Ling, MD, Deputy Chief Medical Officer of CMS and Medical Officer for the CMS Center for Clinical Standards and Quality.

Health Affairs Blog

AHRQ’s New Health Literate Telehealth Resources


AHRQ Helps You Explain the Benefits and Risks of Telehealth

As the COVID-19 crisis has forced healthcare providers to limit in-person visits, telehealth has expanded rapidly. Responding to the need to obtain informed consent from patients for virtual visits, AHRQ has created a sample telehealth consent form that is easy to understand and guidance for clinicians on how to obtain informed consent for telehealth.

Easy-to-understand telehealth consent forms are helpful, even if you are obtaining consent verbally. Learn why and how to use them here.

View AHRQ’s extensive collection of health literacy resources here.

*The Beneficiary Care Management Program cannot guarantee and is not responsible for the accessibility of external websites or external resources.

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