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The BCMP is here to help you manage your healthcare.
Toll-Free Phone: 1-833-921-1899 (8 a.m. – 5 p.m. ET)
TTY Phone: Dial 711 and ask to dial 1-833-921-1899
Find Your Regional Beneficiary and Family Centered Care
Quality Improvement Organization (BFCC QIO) here

The Centers for Medicare and Medicaid Services (CMS) is a leader in promoting Beneficiary/Family Activation and Empowerment. This is evident in the CMS Person and Family Engagement (PFE) Strategy. The CMS PFE Strategic Plan lists four PFE strategy goals:

  1. Actively encourage person and family engagement along the continuum of care within the broader context of health and well-being, and in the communities in which they live. This will exceed the traditional boundaries of setting-specific care, and will identify opportunities to bridge and forge partnerships among providers, persons, and community resources.
  2. Promote tools and strategies that reflect person and/or family values and preferences and enable them to actively engage in directing and self-managing their care.
  3. Create an environment where persons and their families work in partnership with their healthcare providers to develop their health and wellness goals informed by sound evidence and aligned with their values and preferences.
  4. Improve experience and outcomes of care for persons, caregivers, and families by developing criteria for identifying person and family engagement best practices and techniques in the field from CMS programs, measurements, models, and initiatives, that are most ready for widespread scaling and integration across the country.

Download the CMS PFE Strategy Summary here.

Did you know that Medicare covers outpatient diabetes self-management for beneficiaries diagnosed with diabetes? Download Medicare coverage information about diabetes self-management training here.

The Agency for Healthcare Research and Quality (AHRQ) offers resources and tools that can help clinicians learn about beneficiary chronic condition self-management. Access the AHRQ Self-Management Support information and resources here.

*The Beneficiary Care Management Program cannot guarantee and is not responsible for the accessibility of external websites or external resources.