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The BCMP is here to help you manage your healthcare.
Toll-Free Phone: 1-833-921-1899 (8 a.m. – 5 p.m. ET)
TTY Phone: Dial 711 and ask to dial 1-833-921-1899
Find Your Regional Beneficiary and Family Centered Care
Quality Improvement Organization (BFCC QIO) here

The BCMP is a new Centers for Medicare and Medicaid Services (CMS) program, which is national in scope and covers the United States and its territories. The purpose of the BCMP is to address care management issues for Medicare Fee-for-Service (FFS) beneficiaries with complex healthcare needs and limited knowledge of available resources.

Family members and/or caregivers may be referred to the program by the regional Beneficiary Family Centered Care Quality Improvement Organizations (BFCC QIOs) at any time during the review of a discharge appeal. BCMP assistance is offered at no cost to beneficiaries, family members, and caregivers.

The BCMP works collaboratively with healthcare providers in supporting the beneficiary, their family, and/or their caregiver with assistance reviewing discharge instructions and post-treatment plans; helping to coordinate follow-up care; and assisting with referrals to community resources or person and family engagement (PFE) partners.