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The BCMP is here to help you manage your healthcare.
Toll-Free Phone: 1-833-921-1899 (8 a.m. – 5 p.m. ET)
TTY Phone: Dial 711 and ask to dial 1-833-921-1899
Email: BCMP@provider-resources.com
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Speaking with a doctor about your family member’s healthcare needs can be difficult. Clear and open conversation is the best way to help your loved one and their doctor make smart choices about a person’s healthcare needs and preferred treatments. The following resources are examples of information the BCMP can share to help guide you when talking to a doctor about your loved one’s healthcare needs.

The Centers for Medicare and Medicaid Services (CMS) has a tip sheet for families and caregivers to help guide open communication with the doctor. Download the tip sheet, “Talking with a Friend or Family Member’s Doctor During an Office Visit,” here.

The National Institutes of Health (NIH) Clear Communication website offers tips for talking with your doctor that are useful information for families, caregivers, and patients. Find this information here.

The National Institute on Aging (NIA) explains why being able to talk to your doctor matters. The information is located here. More helpful information about patient/doctor communication from the NIA can be found here.

*The Beneficiary Care Management Program cannot guarantee and is not responsible for the accessibility of external websites or external resources.