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The BCMP is here to help you manage your healthcare.
Toll-Free Phone: 1-833-921-1899 (8 a.m. – 5 p.m. ET)
TTY Phone: Dial 711 and ask to dial 1-833-921-1899
Email: BCMP@provider-resources.com
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Quality Improvement Organization (BFCC QIO) here

The Centers for Medicare & Medicaid Services (CMS) and the Beneficiary Care Management Program (BCMP) are committed to keeping beneficiaries and their families informed in the wake of the 2019 Novel Coronavirus (COVID-19) outbreak. To help protect yourself and your loved ones against COVID-19, please visit the following pages:

You may also find the following links and tips helpful in staying informed and healthy.

Follow Coronavirus Guidelines for America

  • Listen to and follow the directions of your state and local authorities.
  • Keep the entire household at home if someone in your household has tested positive for coronavirus.
  • If you’re an older person or a person with a serious underlying health condition, stay home and away from other people.

Slow the Spread of Coronavirus

  • Avoid social gatherings in groups of more than 10 people.
  • Avoid close contact (6 feet, which is about two arm lengths) with people who are sick.
  • Work or engage in schooling from home whenever possible.
  • Avoid eating or drinking at bars, restaurants, and food courts – use drive-thru, pickup, or delivery options.
  • Avoid discretionary travel, shopping trips, and social visits.

Follow Hygiene Precautions

  • Wash your hands often with soap and water for at least 20 seconds, especially after being out in public, blowing your nose, coughing, or sneezing.
  • If soap and water aren't available, use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching surfaces in public places, like elevator buttons, door handles, handrails, and handshaking with people. Use a tissue or your sleeve to cover your hand or finger if you must touch something.
  • Avoid touching your face, nose, and eyes.
  • Clean and disinfect your home to remove germs: Practice routine cleaning of frequently-touched surfaces – tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks, and cell phones.

Prepare for Healthcare Needs

  • Be sure you have over-the-counter medicines and medical supplies (like tissues) to treat fever and other symptoms. Most people will be able to recover from COVID-19 at home.
  • Have enough household items and groceries on hand so that you'll be prepared to stay at home for a period of time.

Cope with Stress

  • Take breaks from watching, reading, or listening to news stories and social media.
  • Take care of your body. Take deep breaths, stretch, or meditate. Try to eat healthy, well-balanced meals, exercise regularly, get plenty of sleep, and avoid alcohol and drugs.
  • Make time to unwind. Try to do some other activities you enjoy.
  • Connect with others. Talk with people you trust about your concerns and how you are feeling.
  • Call your healthcare provider if stress gets in the way of your daily activities for several days in a row.