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CONTACT US
The BCMP is here to help you manage your healthcare.
Toll-Free Phone: 1-833-921-1899 (8 a.m. – 5 p.m. ET)
TTY Phone: Dial 711 and ask to dial 1-833-921-1899
Email: BCMP@provider-resources.com
Find Your Regional Beneficiary and Family Centered Care
Quality Improvement Organization (BFCC QIO) here

"Person and family engagement goes beyond informed consent. It is about proactive communication and partnered decision making between healthcare providers and patients, families, and caregivers. It is about building a care relationship that is based on trust and inclusion of individual values and beliefs." (CMS Person & Family Engagement Strategy – Sharing with our Partners)

The coordinators and nurses on our Beneficiary Care Management Team are available to support you when speaking with your healthcare provider about discharge planning, care coordination, and healthcare navigation needs. We provide resources and tools to help you learn about your illness and clearly discuss your medical needs, values, and beliefs.

The following links provide examples of resources and tools that the BCMP provides:

The National Institute on Aging offers information about the treatment of Alzheimer’s disease. The following link talks about the current drugs being used to treat Alzheimer’s patients. The information will help you speak with your doctor regarding treatment choices. Access the information here.

The American Heart Association offers tips for “Partnering with Your Doctor to Treat High Blood Pressure.” Access the information here.

Atrial Fibrillation (also called AFib or AF) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure, and other heart-related complications. At least 2.7 million Americans are living with AFib. Access information about AFib here.

The “Symptom Tracker” can help you keep track of important information to share with your doctor if you have been told you have AFib or an irregular heartbeat. Download the Symptom Tracker here.


Trump Administration Encourages Reopening of Healthcare Facilities

New recommendations provide guidance to health systems and patients as COVID-19 cases decline

Under the direction of President Trump, the Centers for Medicare & Medicaid Services (CMS) released a guide for patients and beneficiaries as they consider their in-person care options. During the height of the pandemic, many healthcare systems and patients postponed non-emergency, in-person care in order to keep patients and providers safe and to ensure capacity to care for COVID-19 patients. As states and regions across the United States see a decline in cases of COVID-19, CMS is providing these recommendations to ensure that non-emergency healthcare resumes safely and that patients are receiving needed in-person treatment that may have been postponed due to the public health emergency.

The new patient guide can be found in English here and in Spanish here.


COVID-19 Testing Information

There are two kinds of tests available for COVID-19: viral tests and antibody tests.

  • A viral test tells you if you have a current infection.
  • An antibody test tells you if you had a previous infection.

Click here for general information about COVID-19 testing.

Click here for information about viral testing.

Click here for information about antibody testing.


New From Coverage to Care Resources on COVID-19

The Centers for Medicare & Medicaid Services’ (CMS’) From Coverage to Care (C2C) initiative has released two new resources focused on coronavirus and health coverage. View the resources below:

Coronavirus and Your Health Coverage: Get the Basics here.

Stay Safe: Getting the Care You Need, at Home here.


*The Beneficiary Care Management Program cannot guarantee and is not responsible for the accessibility of external websites or external resources.

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